Privacy Policy

Pistolo Casino may collect information that you provide directly, information generated when you use the website, and information received from service providers or other permitted sources. The information collected depends on how you use the website and the services available to you. We aim to collect information that is reasonably necessary for operating the account, providing support, meeting obligations, and maintaining a safe and reliable gambling environment.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact details, login information, account preferences, and records of communications with you. We may also record information about your account activity, responsible gambling settings, requests, complaints, and interactions with customer support.

Identity and verification information

To help confirm identity, age, eligibility, and account ownership, we may request verification information or documents. This can include identity documents, proof of address, information needed to understand the source of funds where appropriate, and other information required for security or compliance checks. Verification information is handled for legitimate operational, safety, and legal purposes.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances, refunds, payment methods, and other transactions. Payment providers may process payment details directly. Where appropriate, we may receive confirmation or limited payment information from those providers, rather than complete payment card details.

Device, technical and cookie data

When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, and information about how the website performs. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use, and help protect accounts.

Personal information may be used for the following purposes. We will use information in a way that is reasonably connected with the purpose for which it was collected, with the services you request, or with another permitted purpose.

• Creating, operating, and administering your account.
• Processing deposits, withdrawals, wagers, payments, refunds, and other account transactions.
• Confirming identity, age, account ownership, and eligibility to use the services.
• Carrying out security, anti-fraud, anti-money-laundering, risk, and responsible gambling checks.
• Detecting, preventing, and investigating suspicious, unlawful, abusive, or unauthorised activity.
• Providing customer support, responding to questions, resolving complaints, and communicating about your account.
• Sending service messages, security alerts, account notices, and other operational communications.
• Sending marketing communications where permitted and where you have provided any consent that may be required.
• Improving the website, services, user experience, security controls, and technical performance.
• Meeting record-keeping, reporting, legal, and regulatory obligations that apply to the services.

Some information may be used to make decisions about account security, verification, transaction monitoring, or access to particular services. These checks help protect players and the website. If a decision affects your account, you may contact support to ask about the matter, subject to security checks and any restrictions that apply.

Marketing choices

You can choose whether to receive promotional communications where an opt-out option is provided. You may also withdraw consent to marketing by contacting support@pistolocasino-aud.com. Even if you opt out of marketing, we may still send essential service, security, transactional, or account-related communications.

Who may receive information

Personal information may be shared where reasonably necessary to provide the services or fulfil the purposes described in this Policy. This may include payment and banking service providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers, and other service providers working on our behalf.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights or safety of players and others, to investigate suspected fraud or misuse, or in connection with a business change. Service providers may handle information in Australia or another country. Where this occurs, reasonable steps are taken to support appropriate handling and protection.

Protecting information

We use reasonable administrative, technical, and organisational measures designed to protect personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission, and restricted access based on work responsibilities. No website or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account access details.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification, and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, or de-identified.

Cookies

Cookies are small files or similar technologies stored on your device. Essential cookies may be needed for account access, security, navigation, and core website functions. Other cookies may help remember settings, measure performance, or understand how the website is used. You can manage, block, or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

Depending on the circumstances and any legal exceptions, you may have rights in relation to the personal information we hold about you. You can ask us to explain how your information is handled, and you should contact us if you believe information is inaccurate, incomplete, or out of date.

How to exercise your rights

To make a privacy or data request, contact support@pistolocasino-aud.com. You may use this address to request access to your personal information, ask for correction of inaccurate or incomplete information, request deletion of your data where deletion is available, or withdraw consent to marketing. You can also use it to raise a privacy concern or ask a question about this Policy.

• Access: ask for a copy of personal information held about you, subject to applicable checks and exceptions.
• Correction: ask us to correct information that is inaccurate, incomplete, or no longer current.
• Deletion: ask for your information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw consent to promotional communications at any time. This does not affect essential account or service messages.

For your protection, we may need to verify your identity before completing a request. We may ask for additional information to locate your records or confirm that the request is genuine. Some requests may be limited or refused where this is necessary to protect another person’s privacy, preserve security, complete verification, resolve a dispute, or meet a legal record-keeping obligation. If information cannot be deleted because it must be retained, we will continue to handle it only as required for the relevant purpose.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, or applicable requirements. The updated version will be made available on this page and will apply from its stated effective date. We encourage players to review the Policy periodically. If you continue to use the website after an update, this may indicate that you have read the updated information.

If you have a question about privacy, personal information, cookies, or a data request, please contact support@pistolocasino-aud.com.